Pol Gen Damrongsak Kittiprapas, director of the Police Cyber Taskforce (PCT), said national police chief Pol Gen Suwat Jangyodsuk had remarked on the growing problem of call center fraud.
The Royal Thai Police have expressed support for a new policy aimed at catching call center scammers, urging phone users to report suspicious numbers or services to network operators so they can be blocked and the perpetrators apprehended.
According to Pol Gen Damrongsak, users of mobile phones are encouraged to report any suspicious calls and ask their mobile service providers to block any numbers associated with criminal activity. The public can call AIS at 1185, True at 9777, or Dtac at 1678 to report these incidents.
According to Pol Gen Damrongsak, the PCT has received 15,557 complaints about call center crimes since March 1. In total, there were 5,311 online shopping scams and 1,884 fraud schemes related to online product reviews. Other calls were made by romance and investment scamming gangs offering phony services and products.
Since April 8, AIS alone has received over 1,000 complaints about fraudulent call centers via its hotline and SMS channel, with details already forwarded to the PCT for further investigation.
Pol Lt Gen Kornchai Klayklueng, the commissioner of the Cyber Crime Investigation Bureau (CCIB), said cooperation from mobile operators was critical to helping police deal with fraudsters more effectively, as well as leading to swift arrests.
People can report these incidents to AIS on 1185, True on 9777, and Dtac on 1678. As well as placing a block on the numbers, the networks will also pass the information on to the PCT.
Pol Gen Damrongsak said there have been 15,557 complaints lodged with the PCT related to call center crimes since March 1. Of them, 5,311 were online shopping scams and 1,884 fraud schemes related to online product reviews.
The rest includes romance and investment scams, phishing, and bogus products.
AIS also said it has received more than 1,000 complaints about fraudulent call centers via its hotline and SMS channel since April 8. Details are currently being passed on to the PCT for further investigation.
Police said they have been interviewing witnesses and summoning a number of the suspects who are currently in Thailand for questioning. Charges against several scammers and their associates are also being prepared.