Thailand Post Unveils Prompt Post: A Comprehensive Digital Mailbox Service to Revolutionize Communication


Thailand Post is set to make a bold move into the realm of digital communication with the introduction of Prompt Post, a comprehensive digital mailbox service slated for launch in the third quarter. This announcement comes as the company seeks to tap into the rising demand for electronic document handling and align its operations with its ambitious Post Digital mission.

The primary goal of Prompt Post is to offer a wide range of postal and logistics services to customers while prioritizing convenience. One of the key features of this platform is its emphasis on security, achieved through rigorous identity verification procedures that rely on the national ID card system. Additionally, unlike traditional email services, Prompt Post operates as a closed platform, ensuring heightened security measures.

The functioning of the digital mailbox service is comparable to sending physical letters, albeit in an electronic format. However, when it comes to business-related registered letters, an additional layer of security is employed. These letters necessitate the use of an electronic signature (e-signature) to verify authenticity and prevent forgery. By adopting this practice, electronic documents sent through Prompt Post hold legal validity and can serve as compelling evidence in legal proceedings. Furthermore, each letter dispatched via the platform is equipped with an electronic timestamp (e-timestamping), providing an indisputable record of the exact time of sending. To further safeguard the integrity of the messages, envelopes are securely sealed using an electronic stamp (e-seal) as part of the process.

One of the key differentiating factors of Thailand Post’s Prompt Post platform is its closed system architecture. Before being able to send messages, senders are required to complete the registration process and undergo identity verification through the Know Your Customer (KYC) protocol. This additional layer of security significantly reduces the risk of receiving spam or messages from unknown sources, enhancing user safety and peace of mind.

The introduction of this digital mailbox service opens up a wealth of possibilities for the efficient transmission and storage of various documents. From ID cards to house registration copies and other materials that can be converted into electronic formats, Prompt Post offers a secure and accessible means of handling such crucial information. Recognizing the potential impact and benefits of this service, Thailand Post is currently engaged in discussions with several government agencies to collaborate on a pilot project for Prompt Post. This collaborative effort aims to explore the service’s capabilities and further refine its functionalities to meet the specific requirements of the government sector.

With the impending launch of Prompt Post, Thailand Post is poised to revolutionize the way individuals and businesses in Thailand engage with postal and logistics services. By embracing the digital era and prioritizing security and convenience, the company aims to cater to the evolving needs of its customers while propelling itself into the forefront of the electronic communication landscape.


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